GENERAL TERMS & CONDITIONS

A minimum of 25% deposit per person, is required to confirm an online booking and a 40% deposit for walk-in booking.  We cannot guarantee your booking until this deposit has been received. We reserve the right to release the booking if no confirmation of deposit has been received. Otherwise, if Terms and Conditions are not respected, we reserve the right to cancel a booking. Changes of dates to bookings after the deposit has been made can be done but will be subject to availability. Balances will be paid at the dive center before departure to the daily activity.

We have set up an account with Molpay, a secure online way of paying with your credit card. There is a 3% charge for the payments and only Visa, Mastercard, or AMEX are accepted.

To pay via Molpay, we will send you an e-invoice with a Pay Now button to place your secure online down payment to our account. When you make your payment, we will receive an automatic notification. Consecutively, you will receive an email to confirm your booking with us.

For paying balances, drinks, extra dives, etc. when you are here, we accept the following methods:

• Cash – According to the Indonesian regulations, all payments in cash must be done in the local currency Rupiah (IDR).  Paying by local money is the cheapest payment option. Additionally, we have a safe to lock away cash as well as other valuables if required whilst you are here.
• Credit cards – Visa and Mastercard only and subject to a credit card fee
  Credit Card Warning – please let your card issuer know that you are traveling and will be using your card in Indonesia. We have had guests in the past whose cards did not work. It was caused by their card issuer has blocked payments from abroad for security reasons

Diving (and/or snorkeling) trips and certification courses may be canceled or rescheduled due to the weather conditions. For example, high waves and strong winds are not suitable for marine sports activities. Dive sites are picked daily based on weather and ocean conditions. Your safety and the safety of our staff is paramount in our operation.  If your requested dive site is unavailable due to weather we will do our best to find a suitable alternative for you.

Our diving staff/boat captain make decisions about the selection of the dive sites and/or cancellation of the diving trips.

Cancellation due to the weather condition or mechanical reasons that the boat does not leave port – full refund. If during the journey we cannot reach the designated dive site either by weather condition or mechanical reasons, we will provide another suitable dive site. As long as we can provide you with an alternative dive site, no refunds will be given. The walk-in deposit of 40% or the online deposit of 25% will be kept for NO showing up or morning cancellations.

Benefits will be paid if mandatory evacuation or official public evacuation orders are issued due to a natural disaster that renders your destination uninhabitable. (Referenced by FCO – Foreign Commonwealth Office).

PADI Courses will be asked for a 50% deposit when signing up and full payment after the first day in the water. If you decide not to finish the course for any other than medical reasons then no refund will be given.

For online bookings, the deposit is not refundable but you may reschedule your booking for up to one year. This must be made 1 week in advance of the starting date of activities.

Divers using rented equipment are responsible for that equipment and will be charged for any loss or damage howsoever caused. The price charged will be the full amount for equipment less than 2 years old and at market price for older equipment. Neither Legend Diving Lembongan nor its employees can be held responsible for damage to nor loss of any personal equipment caused before, during, or after any diving activities.

Privacy is important. We ensure to our customers that any data collected during the payment process and the course will not be used for any other purpose. The data will also not be disclosed to any third party other than those directly involved in the payment and email processes. If you have any other concerns or questions regarding our policies, please do not hesitate to contact us.